Booth staff best practices
1. Stand, Don’t Sit
Why: Standing makes you more approachable and alert. Sitting often signals disinterest or unavailability.
✅ Tip: Use high stools if you need rest—still keeps you at eye level.
2. Greet, Don’t Pounce
Why: Overeager greetings like “Can I help you?” can push people away.
✅ Tip: Use friendly openers like “What brings you to the show today?” or “Have you seen this yet?”
3. Body Language Speaks Louder Than Words
Avoid crossing arms, using your phone, or turning your back to the aisle.
✅ Tip: Make eye contact, smile, and face outward toward traffic.
4. Be a Problem Solver, Not a Sales Pitch
Ask open-ended questions to learn about their needs.
✅ Tip: Lead with value: “What’s been your biggest challenge with ___?”
5. Keep the Booth Clean and Professional
Cluttered tables or leftover snacks turn people away.
✅ Tip: Use hidden storage or tidy bins; keep giveaways organized.
6. Know Your Product Cold
You only have seconds to grab attention. Be confident, concise, and clear.
✅ Tip: Prepare 2 versions of your pitch:
A 15-second “hook”
A 60-second deeper dive
7. Qualify Leads Quickly
Not everyone is your customer. Use polite filters to find real prospects.
✅ Tip: Ask, “What’s your role in choosing a solution like this?”
8. Don’t Crowd the Booth
Too many staff can overwhelm or block entry.
✅ Tip: 1 staff per 50–75 square feet is a good rule of thumb.
9. Follow-Up Starts in the Booth
Take notes immediately after a conversation so follow-ups are relevant.
✅ Tip: Use a lead capture app or notecard system to tag hot/warm/cold leads.
10. Always Be Engaged
If the booth is slow, tidy up, adjust your displays, or practice your pitch—not scroll your phone.
✅ Tip: Treat every moment as an opportunity. The next person might be your best lead.